24/7 Crisis Line and Crisis Chat Service

Type Of Service

Crisis Intervention

Program Description

The Crisis Line and Crisis Chat offers children and youth who are experiencing a mental health crisis and their families/caregivers direct access to youth workers trained in crisis intervention. Crisis workers assess level of risk, intervene with the caller through supportive listening, develop immediate crisis intervention strategies and safety plans, and implement follow up supports as required. Crisis workers are also well connected to other services available in the Eastern Ontario region and can provide information about available resources in their community.

Access Information

Children and youth who are experiencing a mental health crisis and their families/caregivers and/or concerned member of the community (youth must be 17 or under) on behalf of the youth. Call or webchat to speak with a crisis worker.

Additional Information

• Restricted To: Children, Youth
• Program Cost: No
• Additional Cost: No
• Gender: All Genders
• Age: 17 and under
• Catchment: County/District/Region: City of Ottawa, Frontenac County, Lanark County, Lennox and Addington County, Renfrew County, United Counties of Leeds and Grenville, United Counties of Prescott and Russell, United Counties of Stormont, Dundas and Glengarry
• Fully Accessible
• Languages: English, French
• Virtual Service: Yes

Location

Youth Services Bureau of Ottawa/ Bureau des services à la jeunesse - Ottawa

Program Website

Website

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Address

1355 Bank Street

Ottawa

Operated By

Youth Services Bureau of Ottawa/ Bureau des services à la jeunesse d'Ottawa

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Hours

Main Hours: Open 24/7

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Referral Contact Information

Phone: 613-260-2360

Toll Free: 877-377-7775