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Database Inclusion Criteria

ConnexOntario is a system navigation service and data repository for mental health, addictions, and problem gambling services in Ontario. Service details are used to refer contacts of the ConnexOntario helpline. The data is also publicly accessed through the helpline website directory, used by various stakeholders in system planning, and provided to other information systems via data feeds.

The ConnexOntario database includes organizations in Ontario that :

  • receive annual funding (in whole or in part) from the federal, provincial, or municipal governments, are subsidized through OHIP, OR maintain registered charitable status;
  • offer mental health and/or addiction services at no cost or sliding scale;
  • accept community and/or professional referrals;
  • are located in Ontario and serve all or part of its population.

Every effort is made to have comprehensive and detailed service records that are sufficiently descriptive for the purpose of helping people access services. Record maintenance includes annual validation to ensure service information is up-to-date and accurate.

Inclusion within the ConnexOntario database is free and does not imply endorsement or any comparative judgment of the quality of service provided.

ConnexOntario reserves the right to remove or exclude any service from the database for any reason. Grounds for removal or exclusion may include (but are not limited to) service non-delivery, fraud, misrepresentation, discrimination, criminial activity, operating outside licensing mandates, or refusal/inability to adequately maintain the service record.

Questions regarding database inclusion criteria can be directed to administration@connexontario.ca