New Foundations is a psychosocial rehabilitation clubhouse for individuals who have a mental illness. This day program provides opportunities which include meaningful daily activity, supported employment and education, supportive housing and social recreation activities.

The program conducts health promotion activities designed to enhance the mental well-being of individuals in our community. Our goal is to promote good mental health, address the stigma of mental illness through educational initiatives and to assist community members in developing skills to enhance their own mental health, or to assist others in this process, (i.e. workshops and training sessions). We hold a family support group for those who have someone in the family with a mental illness (coping skills, mutual support).

Mobile Crisis Team consists of two crisis response workers and they are available 12pm to 12am daily within the City of Thunder Bay. The focus of the team is to de-escalating the immediate crisis and provide support to individuals and families. This is accomplished by completing an in depth on site assessment of the client’s crisis within their environment, by assisting the client to develop a plan, coaching and mentoring to the client and finally by linking the client to supports, resources or treatment as needed.

The service has two components: - specialized assessment, treatment and support services for individuals experiencing a first episode of psychosis and their families - specialized education, training and consultation services for health professionals working in north-western Ontario.

The program offers community-based mental health case management services for individuals who are in conflict with the law. These services may include accompanying clients to obtain legal aid, health cards, housing, etc., assisting clients with activities of daily living and escorting clients to medical appointments and rehabilitative programs. The case manager may also monitor and encourage the clients' compliance with treatment measures. Service care plans are developed and negotiated with the client. The case manager does not assist the client directly with his or her court matter, but provides linkage and support to clients who require "hands on" assistance in the community. The case manager remains involved with the client until the client is linked to other services, for as long as assistance is required, or until client is no longer involved with the criminal justice system (i.e., probation or diversion has ended).

The Youth Mental Health Court Outreach Program provides services to address the needs of transitional age youth with mental health/ behavioural needs, who are involved with the criminal justice system. Youth that meet the criteria of the program will be diverted from the criminal justice system into the mental health system. Youth will be linked to appropriate mental health services and other resources in the community to address individual client needs. The Youth Mental Health Worker works closely with youth justice personnel, including the Crown Attorney, Defence Counsel and Probation Officers. The youth and guardian (where appropriate) will be involved in treatment decisions. The worker may also provide consultation for youth clients who are not diverted from the criminal justice system.

Court Supportive Housing assists individuals who are in conflict with the law, have a mental illness, and are homeless or at risk of being homeless. Subsidies are provided to help clients access safe and affordable housing, and a case manager provides long term housing and mental health support.

The Homeless Initiative Program works in collaboration with clients who are at risk for homelessness. The goal of the program is to implement skills and supports to ensure that clients are able to maintain the homes that they are currently residing in. In addition to the provision of rent supplement in partnership with other community partners, our service delivery includes the development of skills and supports to achieve personal goals; Outreach and engagement; Supportive counseling; Crisis intervention and prevention; Personal wellness and coping strategies; advocacy; and referrals to community agencies. Through the use of the Ontario Common Assessment of Need (OCAN) individuals will identify personal goals which their worker will help them achieve. Support services emphasize client choice, skills development, and community access and consumer rights. The program is for individuals who have a chronic mental illness.

Crisis Response offers a 24/7 mental health phone line for the entire Northwestern Ontario Region. Anyone residing from Kenora east to Wawa can access the regional crisis phone line 24/7. Trained staff are available to respond to calls or texts to listen, provide support and assist in finding solutions and offering resources to all incoming calls with their primary focus on assessment and mitigation of risk. This component of the service gathers information, completes telephone assessments, screens, triages, and provides callers with relevant information, assistance or direction in order to pursue crisis resolution.